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You might see us on the street corners in Helsinki or even in the cruise port, so it might be possible to just to hop on. But if you want to make sure that you will get your TukTuk guided experience, you should book a tour and pay it in advance on our website. We have an easy booking and payment system where all the available tour times are bookable.

When the tours are booked on our website, they are also paid in the same system. This way your tour is confirmed at the time of the booking and there is no need to think about the payment method anymore. 

If you manage to catch us on the street, you can pay the tours either with cash (euros only) or with the most common cards.

You can cancel your booking and get full refund up to 48 hours before the tour starts. 

The cancellations less than 48 hours before the tour’s start won’t be refunded. 

If Helsinkituktours has to cancel your tour for any reason (except the safety reasons related to weather eg. icy roads, snow or storm) your payment will be refunded.

All the tours include live guiding with a guide/driver who will be with you during the whole tour. The guiding will be done using the microphone-headset systems, which naturally will be provided to you. We also provide the blankets and umbrellas for the duration of the tour in case they are needed. 

NOT INCLUDED: Entrance fees or tickets to museums etc., drinks. food.

The pickup place will be agreed when you book the tour. Please note that the pickup is possible only for the places located in the Helsinki central areas.

Yes, the whole family is welcome. However, please note that the children have to be at least 135 cm to join the tour, as the smaller children require by law special seats, which we can not provide. The use of customer’s own baby seat is not possible, as there is no attachment possibilities in the vehicle. All the passengers will sit on their own seats using their individual seat belts, so also the child(ren) are counted as full passengers. 

Persons under the age of 18 can not join the tour unless they are accompanied by an adult or their have a permit from their guardian.

The TukTuk seats are higher than the seats in the normal car, and the steps to the seats can be difficult if you have severe mobility issues. However, our guides are helping you along the tour and we also provide extra steps to make it easier to get onboard. The tours include some walking during the stops, but the distances are not long (100-200 meters) and the terrain is even. Or you can also choose to wait in the TukTuk. You can take a walking cane with you, but unfortunately no bigger devices such as walkers can be taken onboard.

Unfortunately, we can’t take wheelchairs – or any other devices eg. walkers – onboard the TukTuk for the safety reasons, as there is no storage space available. If you book a private tour or there are only two persons in your party, we can also accommodate the wheelchair.

We are happy to organize for you and your party private tours according your individual needs. Please check our Private Tours page for more information. 

The private tours are priced always separately depending of the tour, and also the cancellation policy will be agreed when the tour is planned.

First of all, our tours are always planned and operated in the safest way possible. Our drivers/guides are trained professionals with valid driver’s licenses and taxi licenses and they always carry the first aid kit with them. The safety plans of our tours are available upon request. 

Our tours are insured by a liability insurance and also all the required traffic insurances. The TukTuk vehicles are registered for professional use and they have all the safety equipment required.